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Working Through Your Claim & Policy, Together

Whether you need to make a claim or update your policy, we’re here to support you every step of the way. Get started below or contact us directly for help.

Working Through Your Claim & Policy, Together

Whether you need to make a claim or update your policy, we’re here to support you every step of the way. Get started below or contact us directly for help.

Support
When You
Need It Most

Insurance is truly valuable when something goes wrong. The time when you need fast, clear support. At Gippinsure, we make the claims process as simple as possible. Whether it’s a minor issue or a major event, our team is ready to guide you through every step.

Make a Claim

Start your claim by completing the form below. One of our experienced team members will be in touch to guide you through the next steps and ensure things are resolved quickly.
Make a Claim

Need to Speak to Someone?

For urgent matters or emergency claims, please don’t hesitate to contact us directly. We’re ready to help when it matters most.
  • 03 5181 6085
  • 0481 396 625 (For Emergencies)
  • Email Us

Frequently Asked Questions

Have a question about making a claim or managing your policy? Explore our FAQs below. If you still need help, our team is just a phone call or email away.
What do I do if my windscreen breaks or has a crack?

The quickest way to get your windscreen repaired is to contact your local Windscreens O’Brien office. Have your insurance policy number handy and they’ll talk you through the process and arrange for repairs.

Give us a quick call or message first. We’ll help you weigh up the pros and cons and explain any effect on your policy.
Just the basics: what happened, when and where it happened, and any photos or documents you’ve got. We’ll tell you if anything else is needed.

It depends on the type of claim — simple ones – like home and motor are often sorted quickly, more complex ones take a bit longer. We’ll keep you updated at every step.

Most policies have an excess. We’ll check your policy and tell you how much and when it’s payable.

Sometimes. Some insurers want you to use an approved repairer; others let you pick. We’ll check your policy and let you know.

Make sure everyone’s safe and call emergency services if needed. Then contact us or your insurer straight away so we can help start the claim.

Get in touch

Find out more about our full range of insurance services. 

Get a Quote

Book and Appointment

Lodge a Claim

Get in touch

Phone: 03 5181 6085 Address: Traralgon, Victoria Office Hours: Monday – Friday, 8.30am – 5.00pm

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Gippsinsure (AR 1007947 | ABN 29 408 489 322)
Authorised representative of Community Broker Network Pty Ltd
AFSL 233750 | ACN 096 916 184

© Copyright 2025 Gippsinsure

Disclaimer: The information in this website is intended for Australian Residents only. It is general information only and may not be suitable for your individual circumstances. You should obtain professional advice and consider the information in the relevant product disclosure statement or policy wording before deciding to purchase a policy.